1. Our 90-Day Return Policy

Crane Vending Machines Pty Ltd offers a 90-day return period for eligible purchases, starting from the date the product is delivered to the customer. To request a change-of-mind return under this policy, please contact us within that period.

The 90-day period is our stated return window for eligible change-of-mind requests. It does not limit any additional rights you may have under an applicable warranty or Australian Consumer Law.

Please contact us before arranging return freight, dismantling a machine, or sending any item back. We will review your request and provide written instructions if the return is approved.

2. Eligibility for Change-of-Mind Returns

To qualify for a change-of-mind return within the 90-day period, the following conditions generally apply:

• The return request is submitted within 90 days of delivery.
• The machine is unused and in its original condition, unless we agree otherwise.
• All supplied accessories, components, and documentation are included.
• The product has not been damaged through misuse, improper handling, or unauthorized modification.
• Our team has approved the return and provided return instructions.

Because vending machines are commercial equipment and may require specialized freight, some requests may need an individual assessment. If a product has been installed, used, modified, or specially configured, please contact us to discuss the circumstances.

These change-of-mind conditions do not override your rights where a product is faulty, incorrectly described, or covered by a consumer guarantee or other legal remedy.

3. How to Request a Return

To request a return, please email sales@deeppink-cobra-649624.hostingersite.com with the following information:

• Your full name and order number.
• The product purchased and delivery date.
• The reason for the return request.
• Photographs or other supporting information, if relevant.

We will review your request and explain whether the return can be accepted, the applicable conditions, and how to arrange transportation. Please do not ship a machine back until you have received our instructions.

4. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Whether an order can be cancelled may depend on whether it has already been processed, prepared for dispatch, collected by a freight carrier, or delivered.

If a cancellation is accepted, any applicable charges will be explained before the cancellation is finalized. Charges will only be applied where permitted by law and consistent with the terms agreed for the order. Nothing in this section removes any cancellation or refund rights that apply under Australian Consumer Law.

5. Vending Machines & Equipment

Vending machines may vary in appearance, dimensions, features, and configuration depending on the particular model and its stated condition. Please review the product description, specifications, photographs, dimensions, capacity, and electrical requirements before ordering.

Minor differences that are accurately disclosed in the listing do not automatically establish that a product is faulty. However, a product that differs materially from its description may entitle you to a remedy under applicable consumer law.

6. Incorrect or Damaged Items

If your machine arrives damaged or is materially different from the item you ordered, please contact us as soon as reasonably possible.

Where available, provide your order number and photographs of the machine, packaging, shipping labels, and visible damage. This information can help us assess the issue and coordinate with the relevant freight provider.

We will assess the circumstances and work with you to determine an appropriate resolution in accordance with applicable law. Your statutory rights do not depend on reporting a problem within an arbitrary period where the law provides otherwise.

7. Faulty Products & Warranty Claims

If a vending machine or related product develops a fault, please contact us with your order details and a description of the problem. We will assess the issue under any applicable product warranty and Australian Consumer Law.

Depending on the circumstances and the nature of the problem, a remedy may include repair, replacement, refund, or another remedy required by law.

The 90-day change-of-mind return period does not reduce the duration of any applicable warranty or consumer guarantee. Where the law provides rights beyond 90 days, those rights remain available.

8. Return Freight & Transport Costs

For approved change-of-mind returns, customers are generally responsible for reasonable return freight and transport costs, unless we agree otherwise. We will explain the applicable arrangements before the return is finalized.

Vending machines can be heavy and may require specialized packaging, collection, or freight services. Please obtain our instructions before booking transportation.

If a product is faulty, damaged, incorrectly supplied, or otherwise covered by a remedy for which we must pay return or collection costs under applicable law, we will comply with those requirements.

9. Deposits & Reserved Machines

If you pay a deposit or reservation amount, please review the applicable order terms before making payment. The treatment of a deposit may depend on the agreement, the stage of order processing, and applicable law.

Nothing in this policy allows us to retain a payment where doing so would breach your rights under Australian Consumer Law or other applicable legislation.

10. Refunds & Processing

If your return is approved, we will confirm the refund amount and explain any applicable return costs or permitted deductions before finalizing the process.

Where practical, refunds will be issued to the original payment method. The time required for funds to appear in your account may vary depending on your bank or payment provider.

Refunds required under Australian Consumer Law will be handled in accordance with the applicable legal requirements. Any refund for a change-of-mind return will be handled in accordance with the agreed return arrangements and this policy.

11. Shipping & Delivery

Standard shipping is free for eligible vending machine orders delivered within Australia, subject to the shipping terms displayed for the product and at checkout.

Free Australian shipping does not apply to international orders unless a specific offer expressly states otherwise. Delivery estimates may vary according to destination, freight availability, product dimensions, access requirements, and circumstances outside our control.

If your order is delayed, please contact us so we can investigate. A delay does not automatically entitle every order to a refund, but your rights and remedies under Australian Consumer Law remain unaffected.

12. International Orders

International delivery is subject to availability and confirmation before purchase. Additional freight charges, customs duties, taxes, import requirements, and other costs may apply.

Please contact us before placing an international order to confirm delivery availability and any additional requirements. Return freight and refund arrangements for international orders will be explained individually, subject to applicable law.

13. Australian Consumer Law

Our 90-day return policy operates alongside the rights and remedies available under Australian Consumer Law. It does not exclude, restrict, or modify any consumer guarantee or other right that cannot lawfully be excluded, restricted, or modified.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another remedy. These rights are assessed according to the applicable law and the nature of the issue.

14. Contact Us

For questions about returns, refunds, cancellations, warranties, or existing orders, please contact our team by email or phone.