1. Refund & Return Requests

Customers who wish to request a refund, return, cancellation, or assessment of a vending machine or related equipment should contact us as soon as possible and provide their order details together with the reason for the request.

Refund and return requests should normally be made within 90 days from the purchase or delivery date. Requests received after this period may not be accepted unless the request relates to an applicable warranty, consumer guarantee, product fault, or another right available under Australian Consumer Law.

2. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, prepared for dispatch, collected by a freight carrier, or otherwise committed to delivery, cancellation may no longer be possible.

Where a cancellation is approved, reasonable costs already incurred in preparing, handling, packaging, transporting, or processing the order may be taken into account where permitted by law.

3. Vending Machines & Equipment

Vending machines are commercial equipment and may vary in appearance, specifications, dimensions, features, and configuration depending on the particular model purchased.

Customers should carefully review the product description, specifications, photographs, dimensions, capacity information, and available features before completing their purchase.

Minor cosmetic differences, packaging marks, or characteristics consistent with the product description do not automatically constitute a defect or qualify an item for a refund.

4. Incorrect or Damaged Items

If you receive a vending machine or item that is materially different from the product ordered, or if the item arrives damaged, please contact us promptly.

Where possible, please provide photographs of the vending machine, packaging, shipping labels, and any visible damage together with your order details.

We will assess the matter and determine the appropriate resolution based on the circumstances and applicable consumer rights.

5. Faulty Products

If a vending machine or related product develops a fault covered by an applicable warranty or Australian Consumer Law, we will assess the issue and provide an appropriate remedy in accordance with the applicable terms and legal requirements.

Depending on the circumstances, the available remedy may include repair, replacement, refund, or another appropriate resolution.

6. Change of Mind

Change-of-mind returns are not automatically accepted for vending machines, commercial equipment, or specially prepared orders.

If you change your mind after purchasing a vending machine, please contact us as soon as possible. Any return must be approved by Crane Vending Machines before the product is sent back.

Where a change-of-mind return is accepted, the customer may be responsible for reasonable return freight, handling, collection, packaging, or other costs associated with returning the equipment, where permitted by law.

7. Return Conditions

Where a return has been approved, the vending machine or equipment must be returned in the condition agreed with us.

Products that have been modified, dismantled, incorrectly installed, damaged through misuse, altered, or otherwise damaged after delivery may not qualify for a refund where the issue was caused by the customer's actions.

Customers should not arrange return freight without first receiving confirmation and return instructions from Crane Vending Machines.

8. Deposits & Reserved Machines

Deposits or payments made to reserve a vending machine may be subject to the agreed cancellation and reservation terms.

Customers should confirm the applicable terms before making a deposit or reservation payment.

9. Refund Processing

Once a refund has been approved, Crane Vending Machines will generally process the refund within 7 business days.

Refunds will generally be issued using the original payment method where practical. Once processed by us, the time required for the funds to appear in your account may vary depending on your bank, payment provider, or financial institution.

10. Shipping & Delivery

Standard shipping is offered free of charge for eligible vending machine orders delivered within Australia, subject to the applicable shipping terms.

Free shipping applies only to deliveries within Australia. It does not apply to international orders or deliveries outside Australia.

Delivery timeframes may vary depending on the destination, freight carrier, availability, delivery requirements, and circumstances outside our direct control.

A delivery delay does not automatically qualify an order for a refund. Where a delivery issue occurs, we will work with the customer and the relevant freight provider to resolve the matter.

11. International Orders

Crane Vending Machines primarily provides delivery services within Australia.

Free shipping does not apply to international orders. If an international delivery is available for a particular product, freight charges, customs duties, taxes, import requirements, and other applicable costs may apply.

Customers should contact us before placing an international order to confirm whether delivery is available and what additional costs or requirements may apply.

12. Australian Consumer Law

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under the Australian Consumer Law or other applicable legislation.

Where a consumer guarantee applies, customers may have rights to a repair, replacement, refund, or another remedy depending on the circumstances and nature of the problem.

13. How to Request a Refund or Return

To request a refund, cancellation, return, or assessment of a faulty product, please contact us with the following information:

• Full name
• Order number
• Product purchased
• Date of purchase
• Reason for the refund or return request
• Photographs or supporting information where applicable

Providing complete information helps us assess your request and respond as efficiently as possible.