Shipping Policy

Free standard shipping within Australia on eligible vending machine orders.

1. Free Shipping Within Australia

We offer free standard shipping within Australia on eligible vending machine purchases.

Free shipping applies only to deliveries within Australia and does not apply to international orders or deliveries outside Australia.

The free shipping offer covers standard delivery arrangements for eligible vending machines and Australian delivery addresses.

2. Australian Delivery Areas

We provide free standard shipping to eligible Australian delivery addresses, including customers located in:

• Victoria
• New South Wales
• Queensland
• South Australia
• Western Australia
• Tasmania
• Australian Capital Territory
• Northern Territory

Delivery to certain remote or difficult-to-access locations may require special freight arrangements. If additional arrangements are required, we will contact the customer before proceeding where reasonably possible.

3. International Shipping

Our free shipping offer is available only within Australia.

International shipping is not included in our free shipping offer. Customers located outside Australia should contact us before placing an order to discuss whether delivery to their country is available and to obtain applicable shipping information.

International orders, where accepted, may be subject to additional freight costs, customs requirements, taxes, duties and other charges imposed by the destination country.

4. Order Processing

Once your order has been received and payment has been confirmed, we begin preparing your vending machine for dispatch.

Order preparation may include:

• Confirming your order and payment
• Confirming your delivery address
• Checking the vending machine and order details
• Preparing the machine for transportation
• Arranging the appropriate freight service
• Providing tracking information when available

5. Estimated Delivery Times

Delivery times depend on the destination, machine availability, freight carrier and transport conditions.

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary because of freight schedules, weather, public holidays, carrier delays, road conditions and other circumstances outside our reasonable control.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure your delivery information includes:

• Full recipient or business name
• Street address
• Suburb
• State or territory
• Postcode
• Contact information where required
• Any important delivery instructions

Incorrect or incomplete delivery information may result in delivery delays or additional charges from the freight provider.

7. Large & Commercial Deliveries

Vending machines are large commercial products. Customers should ensure that the nominated delivery location is suitable for receiving the machine.

Please consider:

• Vehicle access
• Unloading space
• Doorway and entrance dimensions
• Stairs and ramps
• Loading docks
• Forklift access where required
• Safe storage space

Standard delivery does not automatically include installation, positioning inside a building or moving the vending machine to its final operating position unless specifically stated on the product listing or agreed in writing.

8. Tracking Information

Where tracking is available, tracking or consignment information will be provided after the shipment has been dispatched or the freight provider has supplied the relevant tracking details.

9. Inspecting Your Delivery

We recommend inspecting your vending machine and its packaging as soon as reasonably possible after delivery.

Please check for visible packaging damage, dents, scratches, broken components, signs of impact or missing parts.

Where possible, take photographs of the packaging and machine if damage is visible.

10. Damaged Deliveries

If your vending machine arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide your order number, photographs of the packaging and machine, and a description of the damage.

We will review the information provided and, where appropriate, work with the relevant freight provider to determine the appropriate resolution.

11. Delivery Delays

We work with freight providers to arrange delivery as efficiently as possible. However, delivery can occasionally be affected by circumstances outside our reasonable control.

These circumstances may include severe weather, public holidays, freight network congestion, carrier delays, road disruptions, remote-area access, incorrect delivery information and other unexpected logistical circumstances.

12. Missed Deliveries

Customers should ensure that someone is available to receive the vending machine where required by the freight provider.

If a delivery cannot be completed because the recipient is unavailable, the carrier may arrange redelivery, hold the shipment at a depot or apply additional charges.

13. Pickup

If pickup is available for a particular machine, collection must be arranged with Crane Vending Machines in advance.

Pickup Location:
8 Commercial Drive
Dandenong South VIC 3175
Australia

14. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable Australian legislation.