1. About This Privacy Policy

This Privacy Policy applies to the Crane Vending Machines website, online store, customer enquiries, purchases, communications, delivery arrangements, warranty support, and other interactions with our business.

This policy explains the types of personal information we may collect, why we collect it, how it may be used, when it may be shared, and the choices available to you.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order details
• Product enquiry information
• Warranty and support information
• Return and refund information
• Payment and transaction information
• Information provided in customer communications
• Website and technical information

3. Information You Provide

We may collect personal information when you voluntarily provide it to us, including when you:

• Contact our sales team
• Submit an enquiry
• Create or use an account
• Place an order
• Request a quotation
• Provide delivery details
• Request a return or refund
• Submit a warranty claim
• Request technical or customer support
• Subscribe to communications

4. Information Collected Through the Website

When you visit our website, certain technical information may be collected automatically by our website platform, hosting provider, security services, analytics tools, or other technologies.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Website interaction information
• Referring website or advertising source

This information may be used to operate, secure, maintain, and improve our website.

5. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Responding to enquiries
• Providing product information
• Processing and managing orders
• Confirming payments
• Arranging deliveries
• Providing customer service
• Managing returns and refunds
• Processing warranty claims
• Providing technical support
• Maintaining business records
• Improving our products and website
• Preventing fraud and unauthorised activity
• Meeting legal and regulatory obligations

6. Payment Information

Payments may be processed through third-party payment providers, banks, financial institutions, or other payment services.

Depending on the payment method used, payment providers may collect and process payment information directly under their own privacy policies and terms.

7. Delivery Information

To arrange delivery of an order, we may need to provide relevant customer information to freight companies, couriers, logistics providers, or other delivery partners.

Information may include your name, delivery address, telephone number, email address, and order information required to complete the delivery.

8. Third-Party Service Providers

We may use third-party providers to help us operate our website and business.

These may include providers of:

• Website hosting
• E-commerce services
• Payment processing
• Freight and delivery
• Email communications
• Website analytics
• Website security
• Technical and IT services

These providers may have access to information where necessary to provide their services to us.

9. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support website security.

Some third-party services used on our website may also use cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information can help us identify popular pages, improve navigation, understand website performance, identify technical issues, and improve the overall customer experience.

11. Advertising & Marketing

Where applicable, we may use advertising or marketing services to promote our products and understand the effectiveness of our advertising campaigns.

These services may use cookies, pixels, tags, or similar technologies in accordance with their own privacy policies.

Where required, we will provide appropriate options for managing marketing communications or consent.

12. Marketing Communications

If you have provided consent where required, we may send you information about products, offers, promotions, or other updates that may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop important service messages relating to an existing order, payment, delivery, warranty, return, or other transaction.

13. When We May Share Personal Information

We do not sell your personal information simply because you visit our website or make an enquiry.

We may disclose relevant information where reasonably necessary to:

• Process and fulfil your order
• Process payments
• Arrange delivery
• Provide customer support
• Provide website and technical services
• Prevent fraud or security issues
• Protect our legal rights
• Comply with applicable laws or legal requirements

14. Overseas Disclosure

Some technology, hosting, payment, analytics, advertising, or other service providers we use may operate outside Australia or store information outside Australia.

Where personal information is handled by an overseas service provider, that information may be subject to the laws and privacy practices of the relevant jurisdiction.

15. Protecting Your Information

16. How Long We Keep Information

We may retain personal information for as long as reasonably required for the purposes for which it was collected, including order fulfilment, customer support, warranties, returns, refunds, accounting, legal compliance, and dispute resolution.

When information is no longer reasonably required, we may securely delete, destroy, or de-identify it where appropriate.

17. Access to Your Information

You may contact us to request access to personal information we hold about you, subject to applicable legal requirements and exceptions.

We may need to verify your identity before providing access to personal information.

18. Correcting Your Information

If you believe information we hold about you is inaccurate, incomplete, or out of date, please contact us and request a correction.

We will take reasonable steps to correct information where appropriate and permitted by applicable law.

19. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate the matter and work toward resolving your concern.

We aim to handle privacy concerns fairly, respectfully, and within a reasonable timeframe.

20. Children's Privacy

Our products and services are primarily intended for adults, businesses, and commercial customers.

We do not knowingly seek to collect personal information from children without appropriate involvement from a parent or guardian.

21. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

22. Business & Transaction Records

We may retain order, invoice, accounting, payment, correspondence, customer support, warranty, and other transaction records where reasonably necessary for business administration, legal compliance, accounting, taxation, warranty support, or dispute resolution.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable privacy requirements.

The latest version will be published on this page. We encourage customers to review this page periodically.

24. Contact Us